Return & Refund Policy
Thank you for shopping with Alakmar. Customer satisfaction is important to us, and we aim to provide a smooth return and refund experience.
Returns
We accept returns within 7–14 days of receiving your order, depending on the product category.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must include original packaging and tags
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged items caused by customer misuse
- Personalized or custom-made products
- Clearance or final sale items
- Gift cards or downloadable products (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
If you need an exchange, please contact our support team.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
- Original shipping charges are non-refundable unless otherwise stated.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
- Our team will review the issue and assist you accordingly
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us for assistance
Contact Us
For return or refund inquiries, please contact:
